You will receive a ‘Mark & Ride Journey Acknowledgement’ email for the journey(s) you have
paid for. It is your responsibility to verify the accuracy of the details submitted to us.
Mark & Ride assumes no responsibility for missed flights due to factors such as traffic
delays, accidents, breakdowns, severe weather conditions, or unforeseen circumstances,
therefore passengers are advised to plan to arrive at the airport 3 hours prior to flight.
Mark & Ride will not be liable for passengers missing their flights if the recommended
check-in time is not observed.
While passengers are free to arrange airport transfers with less than 3 hours before flight
departure, Mark & Ride accepts no responsibility for missed flights in such cases.
It is strongly recommended that all passengers have adequate travel insurance before
making a booking.
No reimbursement will be provided for costs incurred by passengers who opt for alternative
transport instead of waiting for their assigned driver.
Mark & Ride disclaims responsibility if passenger or luggage requirements exceed the
booked vehicle’s capacity. In case of uncertainty, contact Mark & Ride customer services
immediately.
For passenger safety, all luggage must be securely fastened in the vehicle’s boot,
complying with Taxi Licensing regulations.
Mark & Ride reserves the right to refuse carriage of animals not agreed upon at the booking
stage. Animals must be secured in suitable transport boxes/crates, and Mark & Ride
accepts no responsibility for associated costs.
The exact route of the journey is at the discretion of the driver on the travel day, with
alternate routes considered on a case-by-case basis.
When booking arrival times and day into the UK should be provided, not departure
information.
Notify Mark & Ride promptly of any significant flight delays.While Mark & Ride primarily uses its own transport, third-party companies may be
employed when necessary.
Mark & Ride reserves the right to provide an upgraded car type if the initially chosen vehicle
is unavailable.
Reservations during specific periods may be subject to a 50% surcharge on published
prices.
All card payments are securely processed by Stripe/Paypal. Mark & Ride does not process
or retain card details.
Passengers are responsible for any costs incurred to return a vehicle to working order due
to damage exceeding reasonable wear and tear. A soiling fee can be charged to any
passenger who exits the Vehicle in such a state that requires it to be taken out of service.
POLICIES & NOTICES
Waiting Time:
For airport collections, passengers have a maximum of 1 hour from the flight landing time
before incurring waiting time charges at £20/hr pro rata. Requests for deferred collection
times will not extend waiting time.
Tolls:
All tolls are included in instant online quotes.
Amendments:
Amendments must be made via email or telephone to receive confirmation. Amendments
must not be made with the driver.
Re-Booking:
All bookings must be made via the website, telephone, or email.Cancellations:
Cancellations incur a 30% administration/transaction charge per journey. Refunds will not
be issued for no-shows or cancellations with less than 48 hours’ notice.
Refunds will not be issued if the passenger does not turn up for any prepaid journey,
regardless of the reason.
Refunds will not be issued if passengers do not wait for their driver and take alternative
transport.
Once the journey starts, a refund will not be given under any circumstance.
Mark&Ride Transfers and Travel services will not be held responsible in any-way for missed
flight due to any unintended scenarios explained above.
Mark&Ride Transfers and Travel services does not accept any responsibility in any way if
the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are
unsure about the capacity of the vehicle booked please contact Mark&Ride customer
services team on (+44) 07300300185.
In case of any other situation where a refund might be possible, you must contact directly
with Mark&Ride Transfers and Travel customer services team.
Complaints:
Submit complaints in via contact page on the website writing to the office within 30 days of
the event. Some calls may be recorded for quality and training purposes.